How can we help?
Open a ticket, browse the docs, or check the questions below. Most things are answered on this page.
Open a support ticket
Fastest way to reach us. Every ticket gets a reply, usually within one business day.
- Email: support@lendiom.com
Talk to us
If you would rather talk it through, we are in Memphis and we answer the phone.
- Phone: (855) 650-5363
- Sales: sales@lendiom.com
- Location: Memphis, Tennessee
Self-serve help
Most of what you need to get running is already written down.
Help docs
Getting started, guides, and how-it-works walkthroughs for Lendiom and Lendiom Pay.
Video tutorials
Step-by-step walkthroughs for every workflow in Lendiom.
Coming soon.
Popular questions
Answers to the ones we hear most.
How do I add a new property to my inventory?
Navigate to the Inventory section, select the category (Land, Residential House, or Multifamily), and fill out the details, including whether it's for financing or rental. Land inventory is split into tracts, and multifamily buildings into units. See the getting started guide →
Can I import my existing inventory from another system?
Lendiom includes a self-serve import wizard for migrating from MoneyLender via CSV files, and our team can help with bulk data migrations from other systems. More detail →
How do I track contract payments inside Lendiom?
Once a client has an active contract, the Loan Management section shows their full payment history and upcoming dues, and you can enable automated reminders for due dates. Payments made outside Lendiom, whether cash, check, or bank transfer, can be logged manually to keep records accurate. More detail →
Does Lendiom support ACH or credit card processing?
Yes. Through the Lendiom Pay portal, your clients can pay by ACH or credit/debit card, see their balance, payment history and payoff amount, and enable auto-draft. Payments are processed by PayArc, and transaction fees may apply depending on the payment method. More detail →
Can I send automated payment reminders to clients?
Yes. Lendiom sends automated text and email reminders for upcoming or late payments once the Communication Portal is enabled. You can also send bulk SMS updates to clients who have consented to receive them. More detail →
How does Lendiom handle delinquent payments?
Lendiom tracks delinquent payments automatically and can send late-payment reminders on your behalf. You can also flag accounts for further action, such as repossession tracking. More detail →
Can multiple users access my Lendiom account?
Yes. Lendiom supports multi-user access with role-based permissions. Default roles include Admin, Property Manager, and read-only Viewer, and you can create custom roles that limit access by feature and action. More detail →
How is my data secured in Lendiom?
Data travels over encrypted connections. Sensitive fields like Social Security and tax ID numbers are encrypted with a separate key and are never stored alongside the rest of your records. Only team members you have granted that specific permission can view them, and every access is recorded. You can export your organization's records to CSV or JSON any time from Settings → Import/Export. More detail is on our security page. More detail →
Can I integrate Lendiom with my accounting software?
There's no direct QuickBooks or Xero integration yet. You can export your inventory, clients, and loans to CSV or JSON any time from Settings → Import/Export, and pull payment history and transaction detail as Excel reports: installment income, transaction lists, and journal entries. More detail →
How do I reset my password if I forget it?
Click "Forgot Password" on the login screen and follow the instructions sent to your email. More detail →